Privacy Policy

1. Introduction

RealLead Trainer provides an AI-powered voice training platform for real estate professionals. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.

2. Information We Collect

We collect the following types of information:

• Account Information: Name, email address, and password when you create an account.
• Payment Information: Billing details processed securely through our third-party payment provider (Stripe). We do not store your full credit card number.
• Voice & Call Data: Audio recordings and transcripts generated during AI practice sessions. These are used to provide real-time feedback and performance scoring.
• Usage Data: Information about how you interact with the platform, including scenarios practiced, scores, session duration, and feature usage.
• Device & Log Data: Browser type, IP address, and basic device information collected automatically when you access our services.

3. How We Use Your Information

• Provide, operate, and improve the RealLead Trainer platform.
• Process AI-powered call scoring and performance feedback.
• Manage your account and subscription.
• Send transactional emails (e.g., account confirmation, password resets).
• Respond to support requests submitted through our contact form.
• Analyze aggregated, anonymized usage patterns to improve our service.

4. Third-Party Services

We use the following third-party services to operate the platform. Each processes data in accordance with their own privacy policies:

• Deepgram — Speech-to-text transcription of your practice calls.
• Groq — AI language model powering conversation responses.
• ElevenLabs / Rime — Text-to-speech voice generation for AI clients.
• Stripe — Secure payment processing.
• NextAuth.js — Authentication and session management.

5. Data Retention

We retain your account data and call history for as long as your account is active. Call transcripts and scores are stored to provide your performance history. You may request deletion of your account and associated data at any time by contacting us.

6. Data Security

We implement industry-standard security measures to protect your personal information, including encrypted connections (HTTPS), secure authentication, and access controls. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Opt out of marketing communications.

To exercise any of these rights, please contact us using the information below.

8. Cookies

We use essential cookies required for authentication and session management. We do not use third-party advertising or tracking cookies.

9. Children's Privacy

RealLead Trainer is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a revised "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or your data, please reach out through our contact page.